Terms of service
TERMS OF SERVICE
Last Updated: September 29, 2026
Welcome to PawNestly. These Terms of Service govern your use of the PawNestly website and your purchase of products through our online store.
By accessing our website or placing an order, you agree to comply with these Terms of Service.
If you do not agree with these terms, please do not use our website or place an order.
1. ABOUT PAWNESTLY
PawNestly is an online pet lifestyle store offering thoughtfully selected products for pet owners.
Our website is available at:
pawnestly.site
Business Address:
316 Cobblestone Pl
Nanaimo, BC V9T 4V9
Canada
Contact:
support@pawnestly.site
(250) 751-1699
2. USE OF OUR WEBSITE
You agree to use this website only for lawful purposes and in a manner that does not interfere with the operation, security, or availability of the website.
You must not:
• Use the website for fraudulent or unlawful activities.
• Attempt to gain unauthorized access to website systems.
• Interfere with website functionality or security.
• Copy, reproduce, or distribute website content without authorization.
• Use automated methods to improperly access or collect website information.
3. PRODUCT INFORMATION
We make reasonable efforts to ensure that product descriptions, images, dimensions, specifications, and other information displayed on our website are accurate and useful.
However, product colors may appear differently depending on your device or screen settings.
Minor differences between product photographs and the physical product may also occur due to manufacturing, lighting, photography, or display conditions.
Where measurements or specifications are provided, customers should review the applicable product information before purchasing.
4. PRODUCT AVAILABILITY
Product availability may change without notice.
We reserve the right to limit quantities, discontinue products, or update product information when reasonably necessary.
If a purchased product becomes unavailable after an order has been placed, we will contact the customer regarding the available options.
5. PRICING
Prices displayed on our website are shown in the applicable currency presented during shopping and checkout.
Prices may change from time to time.
Any applicable taxes, fees, or other charges will be presented where required or applicable.
6. ORDERS
Placing an order constitutes a request to purchase the selected products.
We reserve the right to review or decline an order where reasonably necessary, including in cases involving suspected fraud, inaccurate information, pricing errors, product availability issues, or other legitimate circumstances.
If we are unable to fulfill an order, we will provide an appropriate refund for any amount paid for the affected order.
7. PAYMENT
Payments are processed through the payment methods made available during checkout.
By submitting payment information, you confirm that you are authorized to use the selected payment method.
8. SHIPPING
PawNestly currently offers free worldwide shipping on eligible orders.
Estimated delivery time is generally 7–10 business days after processing and shipment.
Please review our Shipping Policy for additional information.
9. RETURNS AND REFUNDS
Eligible customers may request a return or refund within 30 days of receiving their order, subject to our Return & Refund Policy.
Please review the Return & Refund Policy for eligibility requirements and the return process.
10. INTELLECTUAL PROPERTY
All content appearing on the PawNestly website, including text, graphics, logos, photographs, product descriptions, design elements, and other materials, is owned by or licensed to PawNestly unless otherwise stated.
You may not reproduce, modify, distribute, publish, or commercially exploit our content without prior written permission.
11. THIRD-PARTY SERVICES
Our website may use third-party services, including payment processors, shipping providers, analytics services, ecommerce technology providers, and other service providers.
Your use of third-party services may be subject to their respective terms and policies.
12. WEBSITE AVAILABILITY
We aim to keep our website available and functional, but we do not guarantee that the website will always operate without interruption or technical errors.
Website availability may occasionally be affected by maintenance, technical issues, service-provider outages, or circumstances outside our reasonable control.
13. LIMITATION OF LIABILITY
To the extent permitted by applicable law, PawNestly will not be responsible for indirect, incidental, consequential, or unforeseeable losses arising from your use of the website or products purchased through the website.
Nothing in these Terms is intended to exclude or limit any liability or consumer right that cannot legally be excluded or limited under applicable law.
14. CHANGES TO THESE TERMS
We may update these Terms of Service from time to time to reflect changes to our services, products, business practices, or applicable requirements.
The updated version will be posted on this page with a revised "Last Updated" date.
15. GOVERNING LAW
These Terms of Service are intended to be interpreted in accordance with applicable laws and regulations.
Where legally applicable, disputes will be subject to the jurisdiction of the appropriate courts.
16. CONTACT US
If you have questions about these Terms of Service, please contact us:
PawNestly™
316 Cobblestone Pl
Nanaimo, BC V9T 4V9
Canada
Email: support@pawnestly.site
Phone: (250) 751-1699