Shipping policy
SHIPPING POLICY
Last Updated: September 29, 2026
At PawNestly, we want your order to arrive safely and conveniently. We currently offer free worldwide shipping on eligible orders.
1. FREE WORLDWIDE SHIPPING
PawNestly offers free shipping to customers worldwide on eligible orders.
The shipping option available for your destination will be displayed during the checkout process where applicable.
2. PROCESSING TIME
Orders are generally processed after payment has been successfully received.
Processing may require additional time during periods of increased order volume, holidays, promotions, or circumstances outside our reasonable control.
3. ESTIMATED DELIVERY TIME
Our estimated delivery time is:
7–10 business days
Delivery estimates begin after the order has been processed and shipped.
The stated delivery timeframe is an estimate rather than a guaranteed delivery date.
Actual delivery times may vary depending on destination, carrier operations, customs processing, weather, public holidays, and other circumstances outside our control.
4. ORDER TRACKING
Where tracking information is available, it will be provided to the customer after the order has been shipped.
Tracking information may require some time to become active after the carrier receives and scans the shipment.
If your tracking information has not updated immediately, please allow additional time for the carrier's system to update.
5. DELIVERY ADDRESS
Customers are responsible for providing an accurate and complete shipping address during checkout.
PawNestly is not responsible for delays or additional costs resulting from incorrect, incomplete, or outdated shipping information provided by the customer.
If you notice an address error after placing your order, please contact us as soon as possible.
6. CUSTOMS AND IMPORT REQUIREMENTS
International orders may be subject to customs procedures, import requirements, or other regulations imposed by the destination country.
Customers are responsible for complying with applicable local requirements.
Any customs-related delay is outside PawNestly's direct control.
7. DELIVERY DELAYS
Although we work to provide reliable shipping, delivery times can occasionally be affected by circumstances outside our control.
These may include:
• Severe weather.
• Carrier delays.
• Customs processing.
• Public holidays.
• Transportation disruptions.
• Incorrect address information.
• Unexpected logistics or operational delays.
When a delay occurs, we will provide reasonable assistance based on the information available to us.
8. LOST OR MISSING PACKAGES
If tracking indicates that an order has been delivered but you cannot locate it, please first check around the delivery location and with household members, neighbors, or the relevant carrier.
If the package remains missing, contact us so we can review the available shipping information and determine the appropriate next steps.
9. CONTACT
For shipping questions, please contact:
Email: support@pawnestly.site
Phone: (250) 751-1699
PawNestly™
316 Cobblestone Pl
Nanaimo, BC V9T 4V9
Canada