Contact Us

CONTACT PAWNESTLY™

WE'RE HERE TO HELP

Have a question about your order or one of our products?

The PawNestly support team is here to help with product questions, order assistance, shipping inquiries, returns, refunds, and other customer service requests.

CUSTOMER SUPPORT

Email:
support@pawnestly.site

Phone:
(250) 751-1699

Business Address:
316 Cobblestone Pl
Nanaimo, BC V9T 4V9
Canada

SUPPORT HOURS

Monday – Friday

9:00 AM – 5:00 PM
Pacific Time

We aim to respond to customer inquiries within 1–2 business days.

ORDER SUPPORT

For questions about an existing order, please include your order number and the email address used during checkout. Providing these details helps us locate your order and assist you more efficiently.

PRODUCT QUESTIONS

If you have questions about product features, sizing, setup, or general use, please contact us before or after placing your order. Our team will be happy to provide the available product information.

RETURNS & REFUNDS

If you need to request a return or refund, please review our Return & Refund Policy before contacting us. Eligible returns and refunds are available within 30 days in accordance with our policy.

WE'RE HAPPY TO HEAR FROM YOU

At PawNestly, we value every customer and every pet. Whether you have a question before placing an order or need assistance after your purchase, we're here to help.

PawNestly™
A Space Made For Them.