Refund policy
RETURN & REFUND POLICY
Last Updated: September 29, 2026
At PawNestly, customer satisfaction is important to us. We want you to feel confident when purchasing from our store.
We offer eligible customers a 30-day return and refund period. Please review the conditions below before submitting a return request.
1. 30-DAY RETURN WINDOW
You may request a return within 30 days of receiving your order.
To be eligible for a return, please contact our customer support team within the 30-day period and provide your order number and the reason for your return.
Returns requested after the 30-day period may not be accepted.
2. ELIGIBLE RETURNS
To qualify for a return, the product should be:
• Unused or only minimally handled for inspection.
• In its original condition.
• Free from unnecessary damage, stains, odors, or signs of misuse.
• Returned with the original packaging and included components where reasonably possible.
Products that have been damaged through misuse, improper installation, accidents, neglect, or use inconsistent with the product instructions may not qualify for a refund.
3. FREE RETURNS
PawNestly provides free returns for eligible orders within the 30-day return period.
If your return is approved, we will provide instructions regarding the return process.
Please do not send a product back to the return address shown on the original shipping package unless our customer support team has instructed you to do so.
4. DAMAGED OR INCORRECT ITEMS
If you receive an item that arrives damaged, defective, or materially different from the product you ordered, please contact us as soon as possible.
Please include:
• Your order number.
• A description of the issue.
• Clear photographs or video showing the condition of the product and packaging where applicable.
We will review the information and work with you to determine an appropriate resolution.
5. REFUND PROCESS
Once your returned product has been received and reviewed, we will notify you regarding the status of your refund.
If your return is approved, the refund will be issued to the original payment method used for the purchase.
The time required for the refunded amount to appear in your account may vary depending on your payment provider, bank, or card issuer.
6. FULL REFUNDS
Where an eligible return is approved, PawNestly will refund the applicable purchase amount in accordance with the original transaction.
Any amount that cannot legally be refunded or any non-refundable charge imposed by a third-party payment provider will be handled according to applicable rules and the terms presented at checkout.
7. EXCHANGES
If you would like to exchange an item, please contact our support team.
Depending on product availability, we may assist with an exchange or recommend returning the original product and placing a new order.
8. RETURN CONDITIONS
We reserve the right to review each return request individually to determine whether the applicable return requirements have been met.
Nothing in this policy limits any consumer rights that cannot legally be excluded or restricted under applicable law.
9. HOW TO CONTACT US
For return or refund assistance:
Email: support@pawnestly.site
Phone: (250) 751-1699
Please include your order number in your message so that we can assist you efficiently.
PawNestly™
316 Cobblestone Pl
Nanaimo, BC V9T 4V9
Canada